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"I liked the fact that OSD provided simple, down-to-earth communication, along with "boundless patience, follow-up, follow-thru
and great customer relations. Installation [of Retail Pro] went smoothly. Our setup was unique because inventory data was being
downloaded from another system. OSD techs learned the other system, made modifications and made both systems compatible."
- Dept. Store, Inwood, NY
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We respond quickly and come running to help you when you need us.
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Fast, responsive, knowledgeable support – get the answers and expert support you need – quickly!
One Step Retail Solutions offers unparalleled support with 23 certified technicians to respond to your needs effectively and swiftly,
making us the largest help desk of any POS software reseller in the world.
We have created a Knowledge Base that is the largest Retail Pro resource in the world and available only to our clients.
 Support Options
One Step offers support options to fit any need, from comprehensive support to emergency, per incident support. An incident consists of a problem solved, no matter how long it takes – no nickel and dime per minute charges like other dealers!
Our support provides remote access connectivity to support you anywhere, anytime.
See Support Options Comparison Table
Premium Support
- Unlimited support via telephone, Internet and Email, 7 days per week, excluding US National holidays:
- Tier 1 hours: M-F 6 AM to 9 PM & S/S 7 AM to 6 PM MST is provided via “on call” dispatch
- Tier 2 hours: M-F 8 AM to 5 PM MST. Complex support situations may need to be scheduled.
- Unlimited off-line research time
- Unlimited access to Knowledge Base
- Unlimited access to our downloads area
- Unlimited simple single response email support
- Unlimited support on Windows NT 4.x, 2000 & XP operating systems with regards to POS product specific functionality
- Includes support for Retail Pro DVS, Accounting Link and ECI
- Includes up to 5 minutes training per day during a support call
- Highest priority in the support queue for call-backs from top-tier technicians
Support Plus
- Unlimited support to any employee of the company via telephone:
- M-F: 8:00 Am to 5:00 PM MST, excluding U.S. National holidays
- Unlimited off-line research time
- Unlimited access to Knowledge Base
- Unlimited access to our downloads area
- Unlimited support on Windows NT 4.x, 2000 & XP operating systems with regards to POS Product specific functionality
- 2nd priority in the support queue for call-backs
Help Desk Support
- Unlimited access to Knowledge Base
- Unlimited access to our support forums
- Unlimited access to our downloads area
- Limited 1-incident live telephone support:
- M-F 8:00 AM to 5:00 PM MST, excluding U.S. National holidays
- Ability to email our support technicians if you can not find answer in the Knowledge Base and they will reply with the correct article or write a new article and notify you when it has been added to the Knowledge Base.
- 3rd Level priority in the support queue
Emergency Support
This is a pay-per-incident service available to existing OSRS clients or non-OSRS clients. It is a flat-rate for single incidents of any duration. Discounts are available for purchasing in bulk.
- Per incident telephone support 7 days per week:
- M-F: 6:00 AM to 9:00 PM and S/S: 7:00 AM to 6:00 PM MST is provided via “on call” dispatch.
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Call Us: (800) 266-1328
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Copyright © 2007 - 2010 One Step Retail Solutions, Inc. All Rights Reserved. ONE STEP DATA, ONE STEP RETAIL SOLUTIONS and the puzzle logo are trademarks and services marks owned or licensed by One Step Data, Inc. All other trademarks are the property of their respective owners.
This website contains Licensed Material which may only be downloaded for personal use. All other republication, retransmission, reproduction or other use of the Licensed Material is strictly forbidden without the express permission from One Step Retail Solutions.
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