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"I liked the fact that OSD provided simple, down-to-earth communication, along with "boundless patience, follow-up, follow-thru
and great customer relations. Installation [of Retail Pro] went smoothly. Our setup was unique because inventory data was being
downloaded from another system. OSD techs learned the other system, made modifications and made both systems compatible."
- Dept. Store, Inwood, NY
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We respond quickly and come running to help you when you need us.
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Fast, responsive, knowledgeable support – get the answers and expert support you need – quickly!
One Step Retail Solutions offers unparalleled support with 23 certified technicians to respond to your needs effectively and swiftly,
making us the largest help desk of any POS software reseller in the world.
We have created a Knowledge Base that is the largest Retail Pro resource in the world and available only to our clients.
Support Options
One Step offers support options to fit any need, from comprehensive support to emergency, per incident support. An incident consists
of a problem solved, no matter how long it takes – no nickel and dime per minute charges like other dealers!
Our support provides remote access connectivity to support you anywhere, anytime.
Help Desk Premium (formerly Gold Support)
- Unlimited support via telephone, Internet and Email, 7 days per week, excluding US National holidays, M-F: 6 am - 9 pm, S/S: 7 am - 6 pm MST *
- Unlimited off-line research time
- Unlimited access to Knowledge Base
- Unlimited access to our downloads area (with current software assurance in force)
- Unlimited simple single response email support
- Unlimited support on Windows NT 4.x, 2000 & XP operating systems with regards to POS product specific functionality
- Includes support for Accounting Link and ECI
- Includes up to 5 minutes training on most calls
- Highest priority in the support queue for call-backs from top-tier technicians
Help Desk Plus (formerly Silver Support)
- Now available to any employee of the store, no longer limited to system administrators
- Unlimited support via telephone M-F: 8:00 am to 5:00 pm MST, excluding U.S. National holidays
- Unlimited off-line research time
- Unlimited access to Knowledge Base
- Unlimited access to our downloads area (with current software assurance in force)
- Unlimited support on Windows NT 4.x, 2000 & XP operating systems with regards to POS Product specific functionality
- 2nd priority in the support queue for call-backs
Help Desk (formerly Bronze Support)
- Unlimited access to Knowledge Base
- Unlimited access to our support forums
- Unlimited access to our downloads area (with current software assurance in force)
- Limited 1-incident live telephone support M-F , 8:00 am to 5:00 pm MST, excluding U.S. National holidays
- Ability to email our support technicians if you can not find your answer in the Knowledge Base and they will reply with the correct article or write a new article and notify you when it has been added to the Knowledge Base
- 3rd Level priority in the support queue
Pay-as-you-go Emergency Technical Support
A pay-per-incident, economical flat-rate for single incidents of any duration. Discounts are available for purchasing in bulk.
- Per incident telephone support 7 days per week, M-F: 6 am – 9 pm, S/S: 7 am – 6 pm MST*
* Evening and weekend help desk is provided via on-call dispatch.
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Call Us: (800) 266-1328
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Copyright © 2007 One Step Retail Solutions, Inc. All Rights Reserved. ONE STEP DATA, ONE STEP RETAIL SOLUTIONS and the puzzle logo are
trademarks and services marks owned or licensed by One Step Data, Inc. All other trademarks are the property of their
respective owners. Site design by Design Strategies, Inc.
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