One Step and I have been working on a Retail Pro upgrade over the past few weeks. For our business, this was a big investment and required us to have a great deal of trust in One Step Retail Solutions. During the early stages of discussing the project, I felt very comfortable working with One Step's Implementation Specialist and requested that he take the lead as our project manager.
The project itself has been a dream scenario and has run incredibly smooth and efficient. Our One Step Implementation Specialist has been very thorough in explaining each step of the process and has delivered with outstanding results. He is always on-time with our meetings and ahead of schedule with our deliverables. During project updates, he takes the time to listen to my thoughts and concerns and addresses every question professionally. I could not be happier with the experience and the working relationship that One Step and I have built over the course of the project.
In the final stages of the Retail Pro upgrade, we anticipate taking our last 2 locations live and following up with any potential issues or adjustments. I have nothing but strong confidence that the project will end on a good note and our business will thrive more efficiently as the result of this project. Thank you, One Step team, for being so great to work with.
Kyle C. Potter
Potter Brothers Ski & Snowboard Shops
Potter Brothers Ski & Snowboard is a specialty ski and snowboard shop entering its 74th year in business this winter. Family owned and operated since 1945, Potter Brothers began as a small sporting goods store in uptown Kingston NY and was surrounded by several other stores of it’s kind. To survive, brothers Jack and Bud Potter focused on offering exceptional service to their customers and took the time to get to know them. Today, Potter Brothers operate in Kingston, Fishkill, Jiminy Peak, Bromley, and Killington and remain focused on providing premium ski and snowboard gear backed by superior service from their staff. To know more about Potter Brothers Ski and Snowboard, visit their website at www.potterbrothers.com