It’s all about delivering a seamless and memorable experience that keeps customers returning. With a powerful set of tools to streamline operations, enhance customer interactions, and simplify retail management, Teamwork Commerce's Big 6 provides what you need to make store operations run smoothly.

Whether you’re already using Teamwork Commerce and looking to upgrade, or exploring a switch to the Teamwork Commerce platform, here’s a look at what the Big 6 version has to offer and how it can drive real-world results.

Having partnered with Teamwork Commerce for many years, we've enabled numerous retailers to seamlessly integrate and optimize their operations. Our firsthand experience highlights how these updates can significantly transform your business. Let's explore the key benefits and discover the positive impact they can have on your operations.

A Unified Retail Solution: All-in-One App Experience

In the fast-paced retail environment, store associates need tools that simplify their workflows. Big 6 combines multiple apps into one, creating an all-in-one platform that removes the hassle of switching between systems. For instance, if an associate is assisting a customer who needs both product information and order status, the associate can now complete the entire interaction in one app. This streamlining improves response times, making for happier, better-served customers.

 

Enhanced User-Friendly Design for Better Store Efficiency

Big 6’s interface now aligns with Apple’s guidelines, adding swipe-left-to-edit functionality and blue highlights for clickable areas. This intuitive layout helps store associates pick up tasks quickly, reducing training time for new staff and enabling all employees to work more efficiently. The main screen is also customizable, so retailers can prioritize the tabs and notes most relevant to their operations. A high-end boutique, for example, could place VIP client lists and purchase histories front and center, ensuring priority customers are always at the top of their minds.

 

Improved Customer Convenience: New Shopping and Delivery Options

Customers love flexibility, and Big 6 delivers it with several standout features:

BOPIS and BORIS: Offering Buy Online, Pick Up In-Store (BOPIS), and Buy Online, Return In-Store (BORIS) options lets customers choose the shopping method that suits them. Imagine a holiday shopper who buys a gift online but realizes they need a different size. BORIS allows them to swap it in-store, making the experience both flexible and customer-friendly.

Same-Day Delivery Integration: With partnerships for same-day delivery, Big 6 allows retailers to meet demand for fast, efficient service. Picture a boutique in a busy urban area where customers can place orders and receive items the same day—this quick turnaround is a serious advantage, especially during high-demand seasons.

Multiple Shipping Addresses and Gift Receipts: These features make it easy for customers to buy for multiple recipients. Think of a corporate client purchasing gifts for multiple employees; now, they can ship to different locations all in one transaction and issue gift receipts by product grouping, simplifying both the purchasing and gifting experience.

 

Better Engagement with Customers

Staying connected with customers after they’ve left the store is key to building loyalty, and Big 6 makes it easier than ever to engage with them:

Virtual Gift Cards: Retailers can now send e-gift cards that land in a recipient’s inbox on a pre-set date, perfect for those who are short on time but want to celebrate a loved one’s special day. For instance, a customer buying a last-minute birthday gift could set the gift card to arrive on the recipient’s birthday, keeping the interaction personal and timely.

Customer Capture Mode: This feature allows customers to sign up for marketing campaigns directly on the store’s iPad, adding a seamless way to grow the customer database and make engagement more targeted. A clothing store, for example, can use this to introduce a loyalty program that rewards repeat visits and purchases, turning casual shoppers into regulars.

Charity Round-Up Option: The ability for customers to round up their purchases for charity not only supports good causes but also adds a meaningful touch to each transaction, helping clients associate their purchases with a positive impact.

 

Fast, Accurate Inventory and Checkout with RFID

RFID technology in Big 6 supports both efficient inventory management and an elevated customer experience:

Self-Checkout and Full Inventory Scan: With RFID, customers can self-checkout, and associates can perform full store inventory scans in minutes, reducing overhead and improving accuracy. A busy retail chain can now complete nightly inventory tasks in record time, freeing up associates to focus on customer service.

Unique Identifying Numbers: Every product has a unique RFID tag, allowing associates to locate items quickly. For example, suppose a customer requests an out-of-stock item. In that case, an associate can use the RFID wand to locate it in another part of the store in seconds, minimizing downtime and improving satisfaction.

 

Upgraded Order and Shipping Management for Efficient Operations 

The new shipment management features in Big 6 simplify the complexities of order fulfillment and shipping, keeping the process smooth and customer expectations met:

Shippy Pro Integration: With Shippy Pro in the shipments tab, labels, and tracking numbers are automatically generated in the POS. For a retailer handling high order volumes, this reduces errors and boosts speed, ensuring shipments are processed without delays.

Unified Shipments App: Previously, shipments were separated by Transfer/PO; now, the app combines outgoing and incoming items in one place. This results in faster processing times and fewer clicks, which can be especially useful for stores with high levels of stock movement.

 

Enhanced Managerial Control and Customer Data Security

Big 6’s new tools help managers maintain control while prioritizing security, especially in data-sensitive environments:

DrawerMemo Feature: Managers can conduct mid-day cash counts for smoother handoffs, significant help in larger stores with multiple manager shifts. This boosts accountability and reduces discrepancies, keeping cash control tight.

Secure CRM: Teamwork Commerce's CRM now allows for PII deletion to comply with privacy regulations. Retailers dealing with sensitive client information—like high-end jewelry stores—can reassure customers that their data will be handled securely and ethically.

V6 App Designer: The customizable design tool lets managers tailor the look of each area, even the receipt so that everything from branding to layout matches their unique retail environment.

 

The Smart Choice for Forward-Thinking Retailers

Upgrading to Big 6 is a decision that pays off with tangible benefits: streamlined operations, enhanced customer engagement, and simplified management. By incorporating features that support flexibility and secure data handling, Big 6 positions retailers to meet today’s challenges while maximizing opportunities for connection and growth. It’s the right step for retailers who want their stores to thrive and their customers to keep coming back.

 

Why It Matters

Each feature discussed above has been carefully designed to address the specific needs of modern retailers. By combining an all-in-one app experience, user-friendly design, improved customer options, better engagement tools, RFID-powered inventory management, and robust managerial controls, Teamwork Commerce's Big 6 delivers a comprehensive solution that enhances both day-to-day operations and long-term growth.