Dear One-Step Retail Solutions:
I needed to replace our outdated file server with a new streamlined up-to-date one. Our old file server was failing, and time was of the essence. This was a tricky procedure as we did not want to have any downtime in our retail store. The file server also supported operations in the corporate office as well as our 4 Waterlab testing stations, utilizing SQL databases.
Our One Step Implementation Specialist provided the specs for our purchase from Dell. He also preliminarily advised us as far as the necessary back-ups, as well as software updates that would need to be performed, and programs we would need to re-install. He estimated that this would be a 2-day installation in order to migrate the necessary data from the old server to the new.
Our One Step Implementation Specialist arrived as promised on a Tuesday morning (in an ice storm) to begin the installation. Our retail store was open that day but was in no way impacted by the installation. There were many unforeseen issues that occurred during the implementation – primarily with our three separate SQL Waterlab programs and the newer operating system on the file server. These issues were mitigated and resolved with the highest priority. The next day the retail store happened to be closed, and we were able to finish and test the finalization of the install. As with any installation, there were minor conflicts to resolve, but these were taken care of quickly – nothing short of excellent.
My experience in the past has been that any system upgrade usually presents minor or major problems down the line. Our One Step Implementation Specialist had saved time from this project to follow up and make sure everything was running satisfactorily. I will have to say that this was one of the smoothest upgrades we have ever made. I had minor problems with network printers, which was quickly resolved. I am definitely a “happy camper”.
I have worked with our Implementation Specialist many times over my 16-year employment with the Gull Group, Inc. He has always been my “go to” person for any hardware or networking issues. He has always been incredibly reliable, calm, efficient, knowledgeable, highly intelligent, hard-working, and never condescending (which I have had problems with using local IT companies in the past). He invariably understands exactly what a project is all about from the outset, and how to get it done quickly and effectively. He consistently produces superior quality work, on time, and within budget constraints.
I am thankful to have One-Step Retail Solutions as a valuable resource for POS, hardware and network support.
Anne-Marie C. Bergeron
Gull Group, Inc.
dba Seasonal Specialty Stores
120 State Route 101A
Amherst, NH 03031