Scandia Home just finished opening a new store in Jackson Hole, Wyoming, with the help of One Step Retail and their implementation team. We are very satisfied with the project as a whole and most of all with our project management and on-site training and technical assistance.
Overall, this experience was painless. From ordering new hardware to implementing our strategy plan/go-live date, the process couldn't have gone smoother. The One Step team laid out all the necessary steps out and helped us come up with a feasible and logical go-live date that would help all parties involved. On Step's implementation specialist went on location to train for 2 days and that was a huge help since the girls in the new store were learning to use a whole new POS system. Since go-live and training, Retail Pro has been great at answering any questions /issues that arise as the girls get familiar with a new system.
Retail Pro Inventory Management Systems are easy to use for all individuals (whether you are tech-savvy or not). Tech support is always available to help answer any questions/issues that may arise over time. On the back-office side, we find it's easy to use and analyze. easy to pull when you need quick information pertaining to one of the stores. We also have Flexquery reporting that helps us take a deeper dive into more reports for each store.
Brand Manager of Scandia Home